bas.wcpsonline.comIndividual Claim Entry - Warrantech

Extended Protection Program (EPP) Dealer Frequently Asked Questions What is the EPP customer value? Your customers have 7 key reasons for buying a service plan. Use these benefits as selling points when offering your customers the service plan along with the product they are purchasing: Peace of mind – No need to worry about what to do if their purchase breaks down. Financial benefit - No additional money will be spent on covered repairs. Protecting their investment - They are ensuring the longest life for the product. Great value for their investment - The price of the plan is usually less than the cost of one repair. No hassle repair - If a repair is ever needed, the process is easy and the repair is done by experienced technicians. Pick-up & delivery – Coverage throughout the entire warranty period. Promotional coverage – The 3-year manufacturer limited-time promotional warranty only covers the product; the extended plan covers both the product and engine. What is the EPP dealer value? Your dealer benefits: Profitability – dealership profits from each contract sold. Good customer service – offer an extended warranty gives the customers the confidence to buy, because they know they can purchase an extended warranty along with the product they are buying. Customer satisfaction – your customers know you care about their piece of mind and want them to get the most value from their purchase. Customer loyalty – your satisfied customer will return for repeat sales. Referrals – a customer who uses their extended warranty to avoid paying a large repair bill will talk about their good experience with your business to others. As a Dealer: What do I receive after I enroll to help us sell the EPP in-store? You will receive the Extended Protection Plan Merchandising Kit containing: Hang Tags with zip ties to attach to displayed product in your store Dealer Sales Reference Cards with Price Lists Dealer Support Contact Sheets Customer Information Sheet for Consumers Table Top or Product Display signs Extended Protection Plan Terms and Conditions for customer (staple to customer plan purchase receipt) Are there dealer timing restrictions for selling EPP? Currently, a dealer can sell an EPP to a customer from the point of product purchase until 30 days prior to the units manufacturers warranty expiration. If I agree to sell the plan am I required to provide service and process claims? No. There are two agreements; one agreement is to sell the EPP, and one agreement is to service units that have covered EPP’s on them. Briggs & Stratton recommends that you participate and offer both in order to cultivate the customer loyalty. Should you elect not to service the EPP, the customer will be referred to the closet authorized servicing dealer near their registered zip code. What is the EPP length of coverage terms? Currently you may offer your customer the 3rd year, 4th year or 5th year plan. This plan takes effect on the original date of purchase of the product. The plan also continues to be in effect after the manufacturer’s warranty expires, starting from the date the product is purchased and expiring at the end of the coverage for the term purchased. 3rd Year Plan from Date of Purchase Plan Example: |==1st year==|==2nd year==|==3rd year==| MFG + EPP MFG + EPP EPP Your customer may choose the plan you recommend which best suits their needs and their budget. The respective plans are priced according to the coverage term. What does the EPP coverage protect? This service agreement covers lawn and garden products purchased as new and manufactured for use in the United States, which at the time of purchase included a manufacturer’s original warranty valid in the United States that provides a minimum coverage of two (2) or three (3) years parts and labor. Add-on attachments (i.e. grass catchers, thatchers, etc.) purchased on the same invoice as the covered product will be covered under the same service agreement. Repairs necessitated by operation outside the manufacturers operational or environmental specifications are not covered (residential unit being used for commercial use). The plan provides the same basic coverage as the manufacturer’s new product warranty. Normal maintenance and “wear & tear” items such as blades, belts, spark plugs, air filters, etc. are not covered unless they were the by- product of a covered failure under the extended protection plan as specified in the terms & conditions. If you have further questions regarding coverage and plan details, you can review the full terms & conditions or contact the extended protection plan administrator at 1-888-899-4450. Does the EPP include coverage of the engine? Yes, while many manufacturers of new products have separate warranty statements for the equipment and the engine, the EPP provides coverage for both equipment and engine under one plan. Will repairs under the EPP need to be pre-approved? When the dealer submits the agreement to become a servicing dealer of the plan, the dealer will receive a “pre- authorized set dollar amount” that will allow them to repair units without having to request a pre-authorization for every repair. Only when the repair exceeds the pre-authorization amount will the dealer will be required to submit an estimate for the entire repair prior to authorization. Each repair will require requesting a work order number through the WCPSonline claims reporting tool in the Power Portal; no claim will be processed without a work order number. What is the Pick Up and Delivery policy? The dealer will be paid either $50.00 or $75.00 with the actual amount being calculated off of the mileage. For pick up and deliveries 25 miles or less roundtrip, the plan will pay $50.00. For pick-up and deliveries greater than 25 miles, the plan will pay the maximum $75.00. Multiple pick-up and deliveries are allowed throughout the warranty period with limitations and depend on prior repairs of the mower. This is for units that do not qualify for carry in service (Walk Mowers, etc.). What is the labor reimbursement rate? The dealer will be reimbursed at $90.00 flat rate (not per hour) per normal repair not including the pick-up and delivery amount if applicable; any major repairs will differ in the reimbursement amount and will require preapproval on a case by case basis.(Major repairs being: transmission replacement, engine tear down, short block, etc.). What is the parts reimbursement amount? Parts are reimbursed at dealer cost plus 20%. The Administrator reserves the right to audit dealers at any time, and/or request part invoices to verify parts cost. Are there penalties for submitting late EPP contract sales? EPP contract registrations and payment must be made by the 20th of the month for all contracts sold the previous month. Service Contracts reported three (3) months after date of contract sale will incur a 25% surcharge plus any claims. Service Contracts reported six (6) months after date of contract sale will incur a 50% surcharge plus any claims. How will I verify coverage for customers with EPP contracts if purchased elsewhere? You may call 1-800-789-2584; you’ll need the customer name and product serial number to validate an active EPP contract. How will the dealer be paid? By check within 30 days of receipt of the claim that has been submitted electronically online through the WCPSonline program on the power portal to any authorized extended warranty servicing dealer. Written claims will be accepted for a $5.00 administrative fee and paid by check within 45 days of receipt less the fee. Please mail any written claims to: Warrantech Attn: Warranty Claims 2200 Highway 121 Bedford, TX 76021 Who is responsible for customer refunds? If the customer purchased the plan on-line through the www.powerequipmentwarranty.com website, they may call 1-888-899-4450 for more information. If the customer purchased their EPP through an authorized EPP selling de...